Additional Details on FY 2003 Performance Results - Strategic Goal 12: Management and Organizational Excellence

FY 2003 Performance and Accountability Report
Bureau of Resource Management
December 2003
Report

Performance Goal 1: Human Resources and Training

Initiative/Program #1: Recruit and Hire Talented, Diverse Employees

PERFORMANCE INDICATOR #1: NUMBER OF INDIVIDUALS TAKING THE FOREIGN SERVICE WRITTEN EXAM (FSWE)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
20,000 N/A 20, 342 Above Target
Details of 2003 Results
  • Data Validation: This indicator demonstrates the effectiveness of recruiting and outreach efforts.
PERFORMANCE INDICATOR #2: NUMBER OF APPLICANTS TO FOREIGN SERVICE SPECIALIST POSITIONS
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
3,300 N/A 4,800 Significantly Above Target
Details of 2003 Results
  • Reason for Significantly Exceeding Performance Target: The Department has closed hiring deficits in key specialist fields and developed strong human resource "skill banks" available for future hiring purposes.
  • Data Validation: This indicator demonstrates the effectiveness of targeted recruiting to specialist fields.
PERFORMANCE INDICATOR #3: APPLICANTS TO THE STUDENT PROGRAMS
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1,530 N/A 6,000 Significantly Above Target
Details of 2003 Results
  • Reason for Significantly Exceeding Performance Target: Post 9/11 surge in interest in international affairs and public service.
  • Data Validation: This demonstrates our ability to interest people early in the Department and improves the likelihood that they will consider the Department for future employment. A high percentage of new hires were interns.
  • Partners: Conducted "Intern Summit" for second year; invited all DC Federal interns to State Department.
PERFORMANCE INDICATOR #4: NUMBER OF MINORITY INDIVIDUALS TAKING THE FOREIGN SERVICE WRITTEN EXAM (FSWE)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
10,700; 34% of total exam takers. N/A 6,238; 31% of total exam takers. On Target
Details of 2003 Results
  • Data Validation: This demonstrates the effectiveness of targeted recruiting strategies.
PERFORMANCE INDICATOR #5: HIRING LEVELS
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Hire 400 above normal intake and for security and consular needs, as required. Hire 400 above attrition. Hired 399 above attrition plus 51border security and 134 diplomatic security employees. On Target
Details of 2003 Results
  • Data Validation: This measure demonstrates the effectiveness of the hiring process.
PERFORMANCE INDICATOR #6: LEVEL OF CIVIL SERVICE HIRING
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Reduce CS vacancies by half. N/A Reduced CS vacancies by half. On Target
Details of 2003 Results
  • Data Validation: This measure demonstrates the effectiveness of hiring processes and ability to replace attrition hires and make up ground in vacancies.

 

Initiative/Program #2: Diplomatic Readiness and Other Priority Training

PERFORMANCE INDICATOR #7: MANDATORY LEADERSHIP TRAINING PARTICIPATION
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Correct number of offerings support Department's hiring plan. 1. N/A 1. 3,752 course offerings provided. Senior Executive Training Seminar course initiated. Above Target
2. Mandatory Leadership/ Management training provided for 1,725 employees. 2. N/A 2. Mandatory Leadership/Management training provided for 1,754 employees. Above Target
Details of 2003 Results
  • Data Availability: The data is generated from the Student Training Management System (STMS) and is compiled on an annual basis.
  • Data Reliability: The data is based on actual course sessions held and actual enrollments in those sessions, as recorded in the Department's corporate training database and is complete and reliable as of the date the aggregate data is compiled. Data rectification can result in change to overall enrollment totals. However, such change would be minimal and unlikely to radically alter the overall reported result.
  • Data Validation: The data is useful to demonstrate the level of training provided that is responsive to the Department's hiring plan, assignments process, management initiatives (e.g., mandatory Leadership/Management training), and other identified training requirements.
  • Partners: Other federal agencies and the armed service branches enroll in FSI training programs and periodically provide information useful in determining the amount of training delivered that is necessary to support demand.
PERFORMANCE INDICATOR #8: ENROLLMENT IN FOREIGN LANGUAGE/AREA STUDIES RELATING TO "ENDURING FREEDOM," "IRAQI FREEDOM" AND POST-9/11 INITIATIVES
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Meet increased demand resulting from assignments to language designated positions (LDPs) in target languages. 1. N/A 1. 81,864 hours of training. 228 enrollments in Arabic, Dari/Persian/Afghan, Pashtu, Persian/Farsi/Iranian, Tajiki, Urdu, and Uzbek. On Target
2. Rebuild dormant language training programs in Dari, Kurdish, Pashtu, and Farsi. 2. N/A 2. In Dari, Farsi and Pashtu, FSI developed a range of updated course materials including short-term survival/familiarization modules, and consular and/or military professional modules in addition to basic course materials. Developed a capacity to deliver Kurdish training, including development of some materials, in the expectation of future State assignments. On Target
Details of 2003 Results
  • Data Availability: The data is generated from the Student Training Management System (STMS) and is compiled on an annual basis.
  • Data Reliability: The data is based on actual course sessions held and actual enrollments in those sessions, as recorded in the Department's corporate training database and is complete and reliable as of the date the aggregate data is compiled. Data rectification can result in change to overall enrollment totals. However, such change would be minimal and unlikely to radically alter the overall reported result.
  • Data Validation: The data is useful to demonstrate the level of training provided that is responsive to the Department's priority requirements in critical national security languages.
  • Partners: Other federal agencies and the armed service branches enroll in FSI training programs and periodically provide information useful in determining the amount of training delivered that is necessary to support demand.

 

Initiative/Program #3: Core Training Programs

PERFORMANCE INDICATOR #9: PERCENTAGE OF EMPLOYEES ASSIGNED TO LANGUAGE
DESIGNATED POSITIONS (LDPs) WHO MEET THE REQUIREMENT OF THE POSITION
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Maintain or improve CY 2002 percentage. Maintain or improve
CY 2002 percentage.
Statistic is computed on a calendar year basis; not yet available for CY 2003. N/A
Details of 2003 Results
  • Reason for Target Revision: Statistic is computed on a CY basis.
  • Data Reliability: The data is generated from the Student Training Management System (STMS) and is compiled on an annual basis. The data is based on actual test scores as recorded in the Department's corporate training database and is complete and reliable as of the date the aggregate data is compiled. Requests for reviews of proficiency tests completed at the end of the reporting period could result in change in some test scores. However, such changes would be minimal and unlikely to alter the overall reported result figure.
  • Data Validation: The data is useful to demonstrate if the number of LDPs identified by posts as requiring language proficiency are being adequately staffed with qualified persons.
PERFORMANCE INDICATOR #10: PERCENT OF LANGUAGE STUDENTS ATTAINING SKILL
OBJECTIVES WHEN ENROLLED FOR AT LEAST THE RECOMMENDED AMOUNT OF TRAINING
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Maintain or improve CY 2002 percentage. Maintain or improve
CY 2002 percentage.
78% On Target
Details of 2003 Results
  • Reason for Target Revision: Data is collected on a CY basis.
  • Data Reliability: The data is based on actual test scores as recorded in the Department's corporate training database and is complete and reliable as of the date the aggregate data is compiled. Requests for reviews of proficiency tests completed at the end of the reporting period could result in change in some test scores. However, such changes would be minimal and unlikely to alter the overall reported result figure. The data is generated from the Student Training Management System (STMS) and is compiled on an annual basis.
  • Data Validation: The data is useful to assess the FSI's success in bringing students up to the identified required level of proficiency within the period(s) of time deemed pedagogically necessary.
  • Partners: Other federal agencies and the armed service branches enroll in FSI training programs.

 

Initiative/Program #4: Quality of Life

PERFORMANCE INDICATOR #11: RESULTS OF EMPLOYEE SATISFACTION SURVEY
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Use employee survey results to evaluate and develop programs. N/A Survey was not performed in FY 2003. N/A

 

Initiative/Program #5: Americans Employed By UN System Organizations

PERFORMANCE INDICATOR #12: PERCENTAGE OF UN SYSTEM ORGANIZATIONS' WORKFORCE (POSITIONS SUBJECT TO GEOGRAPHICAL DISTRIBUTION) THAT ARE AMERICAN CITIZENS
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
12.2% (CY 2002) N/A 11.6% (CY 2002) Slightly Below Target
Details of 2003 Results
  • Reason for New Indicator: This initiative is important and should be reported by the Department. Last year, although not an indicator, we reported results in the Department's Performance and Accountability Report. Including an indicator this year formalizes past practice.
  • Reason for Performance Shortfall: Performance was slightly below target because employment of American citizens did not increase as fast as did total employment in posts subject to geographical distribution in the targeted organizations. American citizens occupied a smaller percentage of available posts in target organizations (even though the actual number increased). This is a concern because Americans bring knowledge and skills to organizations that translate into increased efficiency and effectiveness and better value for our contributions to these organizations.
  • Steps Being Taken To Improve Performance: More pressure will be placed on international organizations to hire Americans, especially where they are currently not employed in equitable numbers. The Department will increase staffing dedicated to this initiative, expand outreach, and use a newly established interagency taskforce to identify candidates from outside the USG and facilitate transfers of government staff to UN agencies.
  • Data Availability: Data was available but sometimes only after multiple attempts to obtain it. Problems existed in collecting accurate data—we must rely on organizations' data to be accurate and comprehensive. Not all international organizations' personnel records are fully computerized and hand calculations sometimes are needed to assemble the information we request. UN System organizations gather their information on a Calendar Year basis. Because of the delay in gathering and reporting the performance data, each fiscal year's targets report on the previous calendar year. The annual targets and results shown are averages among those international organizations where the U.S. is most inequitably employed or which attract a high level of interest, (i.e., for CY 2001 - CY 2002, the UN, ILO, ITU, ICAO, FAO, UNHCR, and WHO. )
  • Data Validation: Data is an objective, easy to understand measure of progress toward achieving the target.
  • Data Reliability: Although accuracy of data cannot be entirely certain, it seems reliable within reasonable tolerances. Reliability depends on efforts by international organizations to be accurate and thorough. Data is examined for consistency with data obtained for previous years and for trends. We continue to provide clear instructions specifying the type of data we are seeking and to emphasize the need for accurate, comprehensive reporting.
  • Partners: Other USG agencies help identify good candidates for IO employment (i.e., FAA, NRC). They also allow employees on transfer to international organizations to extend their absence. Agencies other than State have access to pools of technical experts on their staff and in the private sector that might meet the qualifications for international organization employment.

 

Initiative/Program #6: Locally Employed Staff

PERFORMANCE INDICATOR #13: PERCENT OF ELIGIBLE FAMILY MEMBERS EMPLOYED IN LOCAL ECONOMIES OVERSEAS THROUGH SPOUSE NETWORKING ASSISTANCE PROGRAM (SNAP)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
4% N/A 4% On Target
Details of 2003 Results
  • Data Validation: The ability of the Department to assist in outside employment is critical to retention as hiring has increased, reducing internal mission-related jobs for family members.

 

Performance Goal 2: Information Technology

Initiative/Program #7: Ready Access to International Affairs Applications and Information

PERFORMANCE INDICATOR #1: STATUS OF COMMERCIAL NETWORKING FACILITIES
AVAILABLE FOR UNCLASSIFIED AND CLASSIFIED PROCESSING COMPLETED
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. (ON+): Extended to all existing global OpenNet sites. 1. N/A 1. ON+: Department employees worldwide now have desktop internet access and a consolidated program office has been established to modernize the Department's entire infrastructure (classified and unclassified) on a four-year cycle. 1. On Target
2. A cumulative total of 125 VPNs installed. 2. N/A 2. VPN: A cumulative total of 125 VPNs installed, thus providing a reliable and efficient backup for 48% of the Department's posts should primary network connections fail. The remaining 135 posts are scheduled for VPN installation in FY 2004 and FY 2005 under this multi-year project. 2. On Target
Details of 2003 Results
  • Data Reliability: ON+: OpenNet Plus PMO reported monthly to CIO and Under Secretary for Management on progress towards milestones and performance measures. VPN: ENM uses Business Engine Software Corp's MPM to manage contract and project performance and generate comprehensive reports to senior management on status of VPN and network availability.
  • Data Validation: ON+: Completion of ON+ project, which enabled over 43,000 users to have desktop internet access, is the most appropriate data to measure achievement of the target. VPN: Completion and successful operation of all 127 VPN installations scheduled for FY 2003 is the most appropriate data to measure achievement of the target.
  • Partners: ON+: Users include representatives of the overseas Interagency community who currently have access to the existing network at post. ON+ is connected to the unclassified interagency Open Sources Information System (OSIS) system and the classified interagency SIPRNET system. VPN: Provides the backup infrastructure for an integrated network system for use by up to forty other USG agencies represented at posts depending on the size and scope of the mission.
  • Other Issues: VPN: Provides the backup infrastructure for an integrated network system used by State and forty other USG agencies represented at various overseas posts.
PERFORMANCE INDICATOR #2: PROGRESS TOWARD REPLACING CLASSIFIED AND
UNCLASSIFIED DESKTOP COMPUTERS MORE THAN FOUR YEARS OLD
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Expand CCP to all 224 eligible overseas posts. 1. N/A 1. CCP installed at 224 scheduled posts. Above Target
2. Establish consolidated program office to modernize Department's classified and unclassified infrastructure on a four-year cycle. 2. N/A 2. A consolidated program office was established to modernize the Department's entire infrastructure (classified and unclassified) on a four-year cycle. Above Target
3. Establish and maintain an equipment refresh program to ensure no equipment is older than four years. No significant number of desktops are more than four years old. 3. N/A 3. Accomplishment of CCP installment and the completion of OpenNet Plus: No significant number of Department desktops is more than four years old. Above Target
Details of 2003 Results
  • Data Reliability: CCP PMO reported monthly to CIO and Under Secretary for Management on progress towards milestones and performance measures.
  • Data Validation: Completion of CCP project, which enabled 224 posts to access the classified intranet and SIPRNET, is the most appropriate data to measure achievement of the target.
  • Partners: CCP is not a multi-agency initiative, but through this program the Department provided SIPRNET access to thirty other USG agencies with a presence at overseas posts. The Department partnered with the Defense Intelligence Agency to provide procurement and deployment support to approximately 130 overseas agencies where there are Defense Attach´┐Ż Offices.

 

Initiative/Program #8: Secure Global Network and Infrastructure

PERFORMANCE INDICATOR #3: GLOBAL NETWORK AVAILABILITY
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
98% N/A 98% On Target
Details of 2003 Results
  • Data Reliability: ENM used and continues to use Business Engine Software Corp's MPM to manage contract and project performance and report status to senior management.
  • Data Validation: Achievement of greater than 99% network availability is the most appropriate validation measure that foreign affairs information is reaching its intended recipients.
  • Partners: ENM provided the infrastructure for an integrated network system for use by up to forty other USG agencies represented at posts depending on the size and scope of the mission.
PERFORMANCE INDICATOR #4: CERTIFICATION AND ACCREDITATION (C&A) OF MAJOR APPLICATIONS
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
C & A of 33% of the identified major applications in the Department. N/A 33% of the identified major applications and general support systems received C & A. On Target
Details of 2003 Results
  • Data Reliability: Major IT applications and general support systems were certified and accredited using the Department's Systems Authorization Plan (SAP) derived from National Institute of Standards and Technology (NIST) guidance and the National Information Assurance Certification and Accreditation (NIACAP) documents.
  • Data Validation: The Department's SAP incorporated then prevailing draft NIST, and NIACAP guidance, the prescribed certification and accreditation standards for federal agencies.
  • Partners: The identified applications and support systems that were certified and accredited benefited the agencies that rely on the Department's IT assets and those that connect to the Department in separate but trusted networks. The Department worked closely with NIST and other organizations to take advantage of lessons learned and best security practices. The Department used these organizations and the Federal CIO Council to share information with other agencies concerning effective methodologies, secure technologies, and lessons learned.

 

Initiative/Program #9: Modern, Worldwide, Integrated Messaging

PERFORMANCE INDICATOR #5: ELIMINATION OF THE LEGACY CABLE SYSTEM-& STATUS OF SMART DEPLOYMENT
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Test prototype. Determine final requirements, and complete system design. N/A Prototype evaluated. Acquisition strategy changed by Steering Committee from time and material contract to design demonstration competition. Request for Quotation for design demonstration deployment and operations drafted and released. Evaluation of vendor proposals begun and project on target under revised acquisition strategy. Slightly Below Target
Details of 2003 Results
  • Data Reliability: The SMART Steering Committee chaired by a career Ambassador and reporting to the Under Secretary for Management, provides project oversight. Its primary responsibility ensures the inclusion of Department-wide perspective and user participation in the project. It is also responsible for ensuring coordination with all agencies with an overseas presence that will be potential users of SMART. The Program Management Office (PMO) has established and manages the SMART Project Plan, Acquisition Plan, a Risk Management Plan and other key documents to ensure the sound management of this initiative.
  • Data Validation: The evaluation of the prototype, and the release of the RFQ for SMART development, deployment, and operations are formal procedures that align with the sound project management practices embodied in the Department's Managing State Projects (MSP) methodology.
  • Partners: SMART will support the personnel of all other USG agencies located at approximately 260 overseas posts in 150 countries. The SMART PMO completed an MOU with NARA on data sharing and USAID has endorsed the SMART concept for messaging. The SMART OMB Business Case submission was coordinated with NARA and USAID.

 

Performance Goal 3: Diplomatic Security

Initiative/Program #10: Secure Employees

PERFORMANCE INDICATOR #1: INSTALLATION OF TECHNICAL SECURITY UPGRADES (100% = 133 POSTS)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
TSUs completed at 104 posts. N/A TSUs completed at 111 posts. Above Target
Details of 2003 Results
  • Data Reliability: The data is reliable because on-site representatives of the mission are required to perform an acceptance inspection and closeout of the TSU. DS provides mid-term and final quality assurance inspections to ensure the projects meet the applicable standards.
  • Data Validation: The data is useful to ensure that the project is complete and meets the intended need.
PERFORMANCE INDICATOR #2: DEPLOYMENT OF CHEMICAL WARFARE/BIOLOGICAL WARFARE COUNTERMEASURE MASKS TO POSTS ABROAD
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
120 Posts. Eighty of 240 posts provided with Countermeasure masks. Seventy-five of 240 posts provided with and trained in the use of countermeasure equipment; this includes 25,528 overseas personnel trained. 95 courses provided for security professionals being trained overseas. On Target
Details of 2003 Results
  • Reason For Target Revision: Several factors: Most importantly, was the requirement to refocus efforts entirely on the Middle East and South Asia due to the conflict in Iraq. Second, almost 20 posts cancelled scheduled training due to specific terrorist threats, senior staff reassignments or the outbreak of the SARS epidemic.
  • Data Reliability: This program has essentially two types of deliverables - training and equipment. The data on both is routinely collected and is reliable. The lead trainers at each training venue collect training data. The program's logistic unit maintains the equipment inventory of what is shipped and deployed. Program statistics are maintained by a coordinating program analyst in Washington, D.C.
  • Data Validation: The data collected and maintained by the program is important because ensuring all personnel at all posts have the necessary equipment and training will save lives in the event of an attack of this type.
  • Partners: Coordination and collaboration among other Federal agencies is crucial for program success. The Bureau of Medical Services and DS are partners in this effort in the Department. The various agencies of the intelligence community assist the program in evaluating threats, vulnerabilities and resulting risks that each overseas post faces. Coordination is also actively maintained with the FBI, CIA, DoD and other members of the Technical Support Working Group (TSWG), an interagency forum of Federal agencies that promotes effective information transfer, coordinated Research and Development requirements and funds advanced technology development.
PERFORMANCE INDICATOR #3: REPLACEMENT OF ARMORED VEHICLES (AVs)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
72 armored vehicles replaced. 48 armored vehicles replaced. Baseline: 48 armored vehicles replaced. On Target
Details of 2003 Results
  • Reason For Target Revision: Extended life cycle from 5 years to 7 years to meet other urgent AV requirements.
  • Data Reliability: Data is reliable. Based on review of comprehensive database.
  • Data Validation: Direct measure of AVs fielded.
PERFORMANCE INDICATOR #4: INSTALLATION OF ACCESS CONTROL SYSTEMS (ACSs)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Access Control System is fully operational in HST building. Complete ACS installation at HST by December, 2003. Completed, 100% of HST Perimeter ACS. 100% of HST Visitor ACS. 95% of HST Network required to support ACS. 25% of HST Infrastructure required to support ACS. 20% of HST ACS readers installation. Slightly Below Target
Details of 2003 Results
  • Reason For Target Revision: Delays of system development and design.
  • Reason For Performance Shortfall: Unable to leverage contract performance through existing contract vehicle (Time & Material). Development project with high USG risk. First fully interoperable access control system with National Capitol Region Federal agencies.
  • Steps Being Taken To Improve Performance: Put into action recommendations identified from a comprehensive program review, implement a new contracting strategy and enhance the project management team.
  • Data Reliability: Data reliability and project control will increase as the DS management team assumes responsibility.
  • Data Validation: With 100% design, DS will be able to fix the cost of the system installation.
  • Partners: DS coordinated the "Smart Card" interoperability of the HST access control system with 11 Federal agencies. This includes data encryption, Public Key Infrastructure (PKI), biometrics and card design through Federal Identity Credential Committee.
PERFORMANCE INDICATOR #5: PERIODIC SECURITY REINVESTIGATIONS OF STATE EMPLOYEES EVERY FIVE YEARS BY ATTAINING A RATE OF 300 PER MONTH
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
300 reinvestigations per month. N/A 364 reinvestigations per month. Above Target
Details of 2003 Results
  • Data Reliability: Data fully reliable. Taken from a simple count of periodic reinvestigations (PR) closed during FY 2003.
  • Data Validation: Maintaining the rate currently achieved will keep program on track to ensure all employees undergo reinvestigation on a 5-year cycle.

 

Initiative/Program #11: Protect Critical Infrastructure

PERFORMANCE INDICATOR #6: REMEDIATION OF IDENTIFIED CRITICAL INFRASTRUCTURE PROTECTION (CIP) VULNERABILITIES
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Olney FEMA Federal Support Center reaches Initial Operating Capability (IOC) with half of BIMC redundant circuits installed and operational. 1. Alternate Communications Site reaches IOC with 50% of BIMC redundant circuits installed and operational. 1. Alternate Communications Site reaches Initial Operating Capability (IOC) with 50% of BIMC redundant circuits installed and operational. On Target
2. All Tier 1 vulnerabilities progress to green. 2. N/A 2. Tier 1 vulnerabilities progress to green. On Target
3. All Tier 2 and half of Tier 3 vulnerabilities progress to yellow. Tier 4 is red. 3. All Tier 2 and half of Tier 3 vulnerabilities progress to yellow. 3. All Tier 2 and 50% of tier 3 vulnerabilities progress to yellow. On Target
Details of 2003 Results
  • Reason For Target Revisions: Name change for FEMA FSC and Tier 4 was folded into Tiers 2 and 3.
  • Data Reliability: Data is utilized by several departmental bureaus for funding and planning decision-making.
  • Data Validation: Internal data specifically measures progress on this target.
  • Partners: Department of Homeland Security; Federal Emergency Management Agency (FEMA).

 

Performance Goal 4: Overseas and Domestic Facilities

Initiative/Program #12: Capital Security Construction

PERFORMANCE INDICATOR #1: NUMBER OF NEW SITES ACQUIRED FOR CAPITAL SECURITY CONSTRUCTION PROJECTS
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
7 4 5 Above Target
Details of 2003 Results
  • Reason For Target Revision: The Department plans to use three (3) sites (Accra, Rangoon, Algiers) that it already owns on which to construct new capital security construction projects as scheduled in the LROBP. As such, the initial requirement to "acquire" sites at 7 posts was reduced to 4. Those, and another capital project site for an additional post, were acquired in fiscal year 2003.
  • Data Reliability: Data on acquisition of new sites, as verified in purchase contracts and lease agreements, is reliable as a means of accurately determining program performance.
  • Data Validation: The data is useful and appropriate as it demonstrates actual acquisition of the new sites and therefore progress in achieving this initiative and also denotes progress in the overall program goal.
  • Partners: Coordination is conducted with certain Federal agencies and offices, e.g., intelligence and security, and the U.S. Congress to determine appropriate capital construction site locations.
PERFORMANCE INDICATOR #2: NUMBER OF CAPITAL PROJECTS AWARDED IN ACCORDANCE WITH LROBP
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
7 N/A 9 Above Target
Details of 2003 Results
  • Data Reliability: Data can be relied upon in assessing program performance, as the award of capital construction contracts is a definite event that is accurately determined.
  • Data Validation: Data is valid and useful as a means of demonstrating achievement of the specific performance target and also solid progress towards the overall program goal (secure, safe, and functional facilities).
  • Partners: Coordination, during the planning and programming of capital security construction projects, occurs with all Federal agencies and offices that will occupy the Department's diplomatic/consular facilities overseas.

 

Initiative/Program #13: Foggy Bottom Renovation/Consolidation

PERFORMANCE INDICATOR #3: RENOVATION OF THE HARRY S TRUMAN BUILDING (HST)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Begin Phase 1A of State renovations. N/A State Renovations - Key Achievements: State 8th floor vacated and demolition 100% complete. Infrastructure construction 95% complete; space planning complete; office and special space design complete interiors construction contract bids received; blast-resistant windows replacement started. Perimeter Security Improvements Concept Design approved by the Secretary. Network Control Center construction complete. U.S. Diplomacy Center Pre-concept design 50% complete. Phase 2 New State Cafeteria dining area upgrades complete, with North server upgrades 90% complete. 6th floor corridor improvements 75% complete. Delegates Lounge upgrades complete. Jefferson Information Center concept design complete. On Target
Details of 2003 Results
  • Data Reliability: Data is collected/based on General Services Administration and Department of State on-site inspection, reviews and approvals.
  • Data Validation: The data measures each phase of the renovation project allowing prevention of shortfalls and continuation of projects on schedule.
  • Partners: General Services Administration and National Capital Planning Commission.
PERFORMANCE INDICATOR #4: FOREIGN AFFAIRS CONSOLIDATION
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Owner/developer secures approval of reviewing agencies for AphA building addition. N/A Owner/developer secures approval of reviewing agencies for American Pharmaceutical Association building addition. On Target

 

Initiative/Program #14: New Office Building for U.S. Mission to United Nations

PERFORMANCE INDICATOR #5: USUN NEW CONSTRUCTION
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Obtain IOB funding. 1. N/A 1. $14 million IOB funding obtained. Significantly Below Target
2. Award IOB lease 2. N/A 2. GSA not able to finalize IOB lease in FY 2003. Significantly Below Target
3. Complete IOB build-out. 3. N/A 3. As a result, lease signing and IOB build-out are delayed to FY 2004. Significantly Below Target
Details of 2003 Results
  • Reason For Significant Performance Target Shortfall: DOS did not receive its IOB FY 2003 funding until the 3rd Quarter. GSA failed to meet its target of IOB lease award in 3rd Quarter of FY 2003.
  • Steps Being Taken To Improve Performance: GSA has assigned new staff to complete an IOB lease at an alternative site with the goal of occupying the space in June 2004.
  • Data Reliability: Although data based on schedules that are still underway, it provides a reasonable guide for estimated outcomes.
  • Data Validation: Data represents a series of milestones required for the completion of the project.
  • Partners: The General Services Administration is the design and construction agent for this project. GSA is and will continue to be the landlord for the property.

 

Performance Goal 5: Resource Management

Initiative/Program #15: Integrate Budget and Performance

PERFORMANCE INDICATOR #1: BUDGET AND PERFORMANCE INTEGRATION
(PRESIDENT'S MANAGEMENT AGENDA, OMB SCORING)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Status: Yellow 1. N/A 1. Status: Red (Yellow status achieved after fiscal year 2003 ended) Slightly Below Target
2. Progress: Green. 2. N/A 2. Progress: Green Slightly Below Target
PERFORMANCE INDICATOR #2: IMPLEMENTATION OF CENTRAL FINANCIAL PLANNING SYSTEM (CFPS) MODULES
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Complete development of pilot testing and phased deployment of the Mission Performance Plan Module, the Bureau Performance Plan Module, and the Statement of Net Cost module. 1. N/A 1. Mission Performance Plan, Bureau Performance Plan and statement of Net Costs modules completed and implemented. On Target
PERFORMANCE INDICATOR #3: STATUS OF ANNUAL ACCOUNTABILITY AND PERFORMANCE REPORTS
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Issue the FY 2002 Combined Performance and Accountability Report on time. 1. N/A 1. FY 2002 Performance and Accountability Report issued on time. On Target
2. Report receives the CEAR award. 2. N/A 2. Report received the CEAR award. On Target

 

Initiative/Program #16: Improve Financial Performance

PERFORMANCE INDICATOR #4: IMPROVED FINANCIAL PERFORMANCE
(PRESIDENT'S MANAGEMENT AGENDA, OMB SCORING)
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Status: Yellow. 1. N/A 1. Status: Red (yellow status achieved after fiscal year 2003 ended) Slightly Below Target
2. Progress: Green. 2. N/A 2. Progress: Green Slightly Below Target
PERFORMANCE INDICATOR #5: FINANCIAL SERVICES CONSOLIDATION
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Relocate domestic processing for American payroll and Foreign Service Pension to FSC Charleston. 1. N/A 1. Domestic processing for American payroll and Foreign Service Pension is now operating in Charleston. On Target
2. Fully convert all posts serviced by FSC Paris to FSC Charleston and FSC Bangkok. 2. N/A 2. All overseas posts serviced by former FSC Paris are now serviced by Charleston and Bangkok. On Target

 

Performance Goal 6: Administrative Services

Initiative/Program #17: Worldwide Logistics

PERFORMANCE INDICATOR #1: PERCENTAGE OF SERVICE CONTRACT DOLLARS THAT ARE PERFORMANCE-BASED
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Begin implementation of a performance-based contract program. N/A Program implemented; through the third quarter of CY 2003, 8% of Department's contract dollars are performance-based. On Target
Details of 2003 Results
  • Steps Being Taken To Improve Performance: In-depth training of program office personnel is essential for progress. We will continue to seek funding for technical support contractors. We will examine the feasibility of assigning one or more staff members to gain the expertise needed to serve as hands-on consultants available full-time to bureaus/program offices in helping rewrite existing statements of work into performance-based work statements.
  • Partners: Coordination with OMB's Office of Federal Procurement Policy is ongoing.
PERFORMANCE INDICATOR #2: LOGISTICS IN THE AREAS OF ACQUISITION, DISTRIBUTION, TRANSPORTATION, TRAVEL AND DIPLOMATIC POUCH AND MAIL
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
1. Deploy Perfect Order Performance for Secure Logistics (i.e., ILMS). 1. N/A 1. ILMS: Operational in four domestic bureaus and one overseas regional procurement facility. Asset Management module piloted at one overseas post. Diplomatic Pouch and Mail module fully deployed and operational in both the unclassified and classified pouch facilities. On Target
2. Implement the Balanced Score Card (BSC) system in all business units. 2. N/A 2. Logistics Management Balanced Score Card (BSC): Conducting a "bottom up" review and developing scorecard initiatives and performance indicators within each Directorate, Division and Branch. These scorecards and initiatives will then be incorporated into the BSC. On Target
Details of 2003 Results
  • Data Reliability: ILMS data is reliable since information from one supply chain module is automatically sent to the other modules.
  • Data Validation: The data between ILMS and CFMS (Central Financial Management System) have validation reports. However, the "End of Fiscal Year" report for FY 2003 is still in progress.

 

Initiative/Program #18: Overseas Schools Accreditation

PERFORMANCE INDICATOR #3: ACCREDITATION OF OVERSEAS SCHOOLS
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
A total of 152 accredited schools. A total of 162 accredited schools. A total of 165 accredited schools. Above Target
Details of 2003 Results
  • Reason For Target Revision: We were above target in FY 2002 and adjusted the FY 2003 target upward.
  • Data Validation: Accreditation is a major factor in determining school quality. The Office of Overseas Schools gives grants to U.S. accrediting agencies to promote the accreditation of overseas schools, and staff members promote and assist accreditation in the field.
  • Partners: USG agencies, international schools, diplomatic community, educational associations.

 

Initiative/Program #19: Records and Publishing Services

PERFORMANCE INDICATOR #4: FREEDOM OF INFORMATION ACT REQUEST BACKLOG
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Forty Percent Reduction in the FY 2001 level by July 2003. N/A Fifty percent reduction as of the end of FY 2003. Significantly Above Target
Details of 2003 Results
  • Reason for Significantly Exceeding Performance Target: As the Office of Records and Publishing Services works to reduce the FOIA backlog, it is also improving business processes. Better use of and investments in technology have significantly improved responses to requesters.
  • Data Validation: Performance indicators are based on internal tracking and external reporting and relate directly to information access by customers, including the general public.
  • Partners: NARA, GAO, GPO, OMB, and other foreign affairs agencies.

 

Initiative/Program #20: Allowances

PERFORMANCE INDICATOR #5: STATUS OF eALLOWANCES SYSTEM
Initial FY 2003 Target Revised Target FY 2003 Result FY 2003 Performance Ratings
Complete preliminary work and development on eAllowances System. N/A Customer Focus Team Meeting held and Alternative Analysis completed. Systems Requirements Specifications and Per Diem Business Processing Re-engineering (BPR) completed; User requirements completed. OMB Exhibit 300 developed. Statement of Work in draft. On Target
Details of 2003 Results
  • Data Reliability: Reliable. Project Management contractor has collected and sized systems requirements and conducted extensive alternatives analysis. eAllowances project coordinated extensively with interagency Customer Focus Team (CFT).
  • Data Validation: Systems Requirements Specifications extensively validated with CFT. Submitted OMB Exhibit 300 to OMB after extensive discussions with variety of bureaus within the Department of State.
  • Partners: Briefed representatives of most USG civilian agencies. Extensive coordination with key stakeholders - DoD and CIA.