Strategic Goal 12: Management and Organizational Excellence - Performance Results for Performance Goal 2

FY 2003 Performance and Accountability Report
Bureau of Resource Management
December 2003
Report

PERFORMANCE GOAL 2

Modernized, secure, and high quality information technology management and infrastructure that meet critical business requirements

 

I/P #7: READY ACCESS TO INTERNATIONAL AFFAIRS APPLICATIONS AND INFORMATION

Ensure effective means of electronic communication and connectivity.

OUTCOME INDICATOR

Indicator #1: Status of Commercial Networking Facilities Available for Unclassified
and Classified Processing Completed

FY Results History 2000 Custom-leased telecommunications lines.

Limited bandwidth and availability.
2001 OpenNetPlus (ON+) Internet pilot completed.

Twelve Virtual Private Networks (VPNs) installed.
2002

OpenNetPlus pilot period completed; lessons learned documented. Substantial progress made on deployment to domestic and overseas posts.

A cumulative total of fifty-four VPNs installed.

FY 2003
Data
2003 Results ON+: Department employees worldwide now have desktop Internet access and a consolidated program office has been established to modernize the Department's entire infrastructure (classified and unclassified) on a four-year cycle.

VPN: A cumulative total of 125 VPNs installed, thus providing a reliable and efficient backup for 48% of the Department's posts should primary network connections fail. The remaining 135 posts are scheduled for VPN installation in FY 2004 and FY 2005 under this multi-year project.
Target ON+: Extended to all existing global OpenNet sites.

A cumulative total of 125 VPNs installed.
Rating ON+: On Target
VPN: On Target
Impact ON+: Facilitates communication and collaboration internally as well as with the public, business, other USG agencies, and foreign governments.

VPN: Increases the likelihood that information from overseas posts will reach intended recipients rapidly and reliably.
Other Issues VPN: Provides the backup infrastructure for an integrated network system used by State and forty other USG agencies represented at various overseas posts.

EFFICIENCY INDICATOR

Indicator #2: Progress Toward Replacing Classified and Unclassified Desktop Computers More Than Four Years Old

FY Results History 2000
  • Unclassified- 10%
  • Classified- 90%
2001
  • Classified Connectivity Program (CCP) installed at seventy-four posts.
  • Began replacing 1,875 desktops and 90 servers.
2002
  • CCP installed at 135 posts.
  • Six percent of overseas classified desktop computers are slower than the 450MHz standard.
  • Thirty-five percent of unclassified desktop computers are over four years old.
FY 2003
Data
2003 Results
  • CCP installed at 224 scheduled posts. With this accomplishment and the completion of OpenNet Plus, no significant number of Department desktops are more than four years old. (Targets #1 and #3)
  • A consolidated program office was established to modernize the Department's entire infrastructure (classified and unclassified) on a four-year cycle. (Target #2)
Target
  1. Expand CCP to all 224 eligible overseas posts.
  2. Establish consolidated program office to modernize Department's classified and unclassified infrastructure on a four-year cycle.
  3. Establish and maintain an equipment refresh program to ensure no equipment is older than four years.
Rating Above Target
Impact Department employees worldwide who require it now have desktop access to the Internet and classified systems.

 

I/P #8: SECURE GLOBAL NETWORK AND INFRASTRUCTURE

Establish a reliable and secure global telecommunications and processing infrastructure.

EFFICIENCY INDICATOR

Indicator #3: Global Network Availability

FY Results History 2000 Enterprise Network Management program initiated to consolidate global network and systems management.
2001 Baseline: Network availability was 85 percent.
2002 Network availability was 97 percent.
FY 2003
Data
2003 Results Network availability was 98 percent.
Target 98 percent.
Rating On Target
Impact Information from overseas posts reaches recipients rapidly and reliably.

OUTPUT INDICATOR

Indicator #4: Certification and Accreditation (C&A) of Major Applications

FY Results History 2000 N/A
2001 N/A
2002 Baseline: Four percent of Department systems and networks certified and accredited in accordance with standards promulgated by the National Institutes of Standards and Technology.
FY 2003
Data
2003 Results 33% of the identified major applications and general support systems received C & A.
Target 33% of the identified major applications in the Department receive C & A.
Rating On Target
Impact Ensures integrity, confidentiality, and availability of the Department's information systems.

 

I/P #9: MODERN, WORLDWIDE, INTEGRATED MESSAGING

Provide the Department with a simple, secure, and user-driven system to support the conduct of diplomacy through modern messaging, dynamic archiving, and information sharing.

OUTPUT INDICATOR

Indicator #5: Elimination of the Legacy Cable System and Status of SMART Deployment

FY Results History 2000 N/A
2001 Significant progress made in preparing groundwork for upgrade. No actual work completed.
2002 Comprehensive requirements analysis completed, steering committee formed, users consulted to determine requirements, business process review completed, and prototype developed.
FY 2003
Data
2003 Results
  • Prototype evaluated.
  • Acquisition strategy changed by Steering Committee from time and material contract to design demonstration competition.
  • Request for Quotation for design demonstration deployment and operations drafted and released.
  • Evaluation of vendor proposals begun and project on target under revised acquisition strategy.
Target
  • Test prototype.
  • Determine final requirements, and complete system design.
Rating Slightly Below Target
Impact When fully deployed, SMART will reengineer, consolidate, centralize, and modernize the Department's formal and informal messaging processes and systems. SMART will have the ability to search and manage the information contained in the more than 72 million messages that are sent each year through diplomatic channels.

 

Image showing the official logo of the Department of State's Messaging and Archive Retrieval Toolset (S M A R T).

Official logo of the Department of State's Messaging and Archive Retrieval Toolset. SMART will replace the Department's antiquated global cable system and revolutionize messaging systems and processes. Department of State Photo