Strategic Goal 12: Management and Organizational Excellence - Public Benefit, Selected Performance Trends, and Strategic Context

FY 2003 Performance and Accountability Report
Bureau of Resource Management
December 2003

I. Public Benefit

Human Resources: The 28,000 Foreign Service, Civil Service, and Foreign Service National employees posted in over 300 locations throughout the world are the Department's most significant resource. To maintain the U.S. role as a world leader in the twenty-first century, America's foreign policy representatives must be the best the nation has to offer. The Department must have sufficient resources to attract, train, promote, and retain the very best employees.

The Department continues to pursue human resource initiatives aimed at building, deploying and sustaining a knowledgeable, diverse and high-performing workforce. The goal is to have a workforce whose composition, size and skills can adapt quickly to changes in mission, technology and worldwide requirements of the foreign affairs environment. The Department has implemented a comprehensive leadership and management training initiative to ensure that the competencies of its current and rising generation of leaders are commensurate with the importance of their mission.

Information Technology: The Department's ability to fulfill its mission successfully depends heavily on the collection, analysis, communication, and presentation of information in forms useful to its stakeholders - the public, businesses, other USG agencies, foreign governments, and its employees. A secure, modern, information technology infrastructure is a vital tool that enables the Department to serve these stakeholders effectively. The Department is making a concerted effort to use commercial best practices to deploy modern automation platforms, secure global networks (unclassified, classified and the Internet), maintain a centrally managed IT infrastructure, deploy a modern messaging/archiving/information sharing system, streamline administrative systems, and introduce a customer-focused portal.

The Department continues to implement a comprehensive risk management program for IT systems, enhancements to user access information and services, and virtual collaboration in such areas as passport and visa services, crisis management, grants management, acquisition functions and streamlining of internal administrative processes.

Diplomatic Security: Secure working and living environments are essential in ensuring that the Department can effectively implement its foreign policy goals. The Bureau of Diplomatic Security (DS) provides such environments through a broad scope of global responsibilities including the protection of the Secretary of State and other senior government officials, resident and visiting foreign dignitaries, foreign missions in the U.S., American embassies/consulates overseas and special events.

The Office of Foreign Missions prevents abuses of diplomatic privileges and immunities, and improves conditions for U.S. personnel serving abroad. DS coordinates requests from U.S. law enforcement agencies for overseas investigations, including fugitive apprehensions, child abuse, counterfeit currency, and money laundering. A special unit conducts investigations of passport and visa fraud. DS also serves as the operational manager for the USG Rewards for Justice Program for information that prevents or resolves terrorism. Through the Anti-terrorism Assistance Program, DS builds the capacity of foreign governments to engage in the war on terrorism. Finally, the Department funds the Overseas Security Advisory Council (OSAC), a public-private sector partnership that fosters the exchange of ideas on global security.

Photo showing the new American Embassy in Dar-es-Salaam, Tanzania, that was completed in January 2003.

The new American Embassy in Dar-es-Salaam, Tanzania, was completed in January 2003, and replaces the former embassy that was destroyed in the 1998 terrorist bombing. The design and construction of this new embassy incorporate the newest safety technology to ensure the security of embassy personnel.
Department of State Photo

Facilities: The Department's worldwide network of facilities is a critical component of its diplomatic readiness. The provision of secure, safe, and functional domestic and overseas facilities enables USG employees to pursue the vital interests of the American public more effectively.

At the end of the fiscal year, the Department had seventeen capital projects under construction, nine capital construction projects awarded and sixty-eight major rehabilitation projects underway overseas. The Capital Security Cost Sharing (CSCS) program will accelerate construction and encourage rightsizing. Domestically, the consolidation and renovation of the Department's office space in Foggy Bottom will serve the conduct of diplomacy in Washington and provide a more secure and efficient workspace. Likewise, the completion of a modern office building for the U.S. Mission to the United Nations (USUN) in New York will provide a safe, secure and functional facility for our diplomatic mission.

Planning, Budgeting and Financial Management: Integrated budgeting, planning and performance measurement processes, together with effective financial management and demonstrated financial accountability, will improve the management and performance of the Department. It will ensure that the resources entrusted to the Department are well managed and judiciously used. The American people will be able to see how well programs perform, and the costs they incur for that performance. This improved accountability for performance, together with unquestionable fiscal integrity, will deliver meaningful results to the American people.

Administrative Services: The Bureau of Administration provides support to diplomatic activities by ensuring timely delivery of products and services to U.S. embassies and consulates around the world. E-logistics processes enhance services by eliminating redundancies, increasing efficiencies, and providing secure real-time query tools. Electronic commerce offers American businesses expanded opportunities to compete for Department contracts. Performance-based contracting ensures more efficient and effective use of program dollars. The 80 percent reduction in the backlog of Freedom of Information Act (FOIA) requests by FY 2005 will contribute significantly to the public's timely knowledge of foreign policy issues. A new information system being implemented by the Office of Allowances will provide overseas posts with a faster, more accurate and reliable system for submitting allowances data electronically. U.S. accreditation of overseas schools ensures the availability of an appropriate, high quality American-style education for USG dependents overseas, and facilitates their transfer between overseas and U.S. schools.

Public-private competitions will generate taxpayer savings and noticeable performance improvements. Recent competitions under OMB Circular A-76 across federal agencies have resulted in savings between 20 and 30 percent regardless of who wins a competition. Public-private competitions will also promote innovation, efficiency, and greater effectiveness within the Department.

II. Selected Performance Trends

Number of Takers of the Foreign Service Exam
  Result Target
2000 2001 2002 2003 2003
Non-Minority 5,900 9,000 20,700 14,108 9,300
Minority 2,100 4,000 10,700 6,234 10,700
Total 8,000 13,000 31,400 20,342 20,000


Number of Posts Equipped With Technical Security Upgrades (Cumulative)
  Result Target
2001 2002 2003 2003
Posts with Technical Security Upgrades 23 77 111 104


III. Strategic Context

The Management and Organizational Excellence strategic goal is supported by six performance goals. Shown below are the performance goals, initiatives/programs, bureaus and partners that contribute to accomplishment of the Management and Organizational Excellence strategic goal.

(Components that Contribute to Goal Accomplishment)
Performance Goal
(Short Title)
Initiative/Program Lead Bureau(s) External Partners
Human Resources and Training Recruit and Hire Talented & Diverse Employees Human Resources HBCU, HACU, OPM, Partnership for Public Service
Diplomatic Readiness and Other Priority Training Human Resources HBCU, HACU, OPM, Partnership for Public Service, USAID, FCS, FAS, and other foreign affairs agencies
Core Training Programs Foreign Service Institute USAID, FCS, FAS, USDA and other foreign affairs agencies
Quality of LIfe Human Resources,
Foreign Service Institute
Americans Employed by UN Organizations International Organizations International organizations,
other USG agencies
Locally Employed Staff Human Resources USAID, FCS, FAS and other
participating agencies

Information Technology

Ready Access to International Affairs Applications and Information Information Resource Management, International Information Programs, Consular Affairs, Political-Military Affairs USAID and 30 other USG Agencies
at overseas posts
Secure Global Network & Infrastructure Information Resource Management USAID and 30 other USG Agencies
at overseas posts
Modern, Worldwide
Integrated Messaging
(State Messaging and
Archive Retrieval Toolset)
Information Resource Management USAID and 30 other USG Agencies
at overseas posts
Diplomatic Security Secure Employees Diplomatic Security N/A
Protect Critical Infrastructure Resource Management FEMA and Homeland Security
Overseas and Domestic Facilities Capital Security Construction Overseas Building Operations Other USG Agencies
Foggy Bottom Renovation/
Administration GSA
New Office Building for USUN Administration GSA, USUN
Resource Management Integrate Budget & Performance Resource Management OMB, Congressional committees
& subcommittees, foreign affairs agencies, GAO
Improve Financial Performance Resource Management OMB, GAO, Treasury

Administrative Services

Worldwide Logistics


Various USG agencies

Overseas Schools Accreditation Administration USG agencies, international schools, diplomatic community, educational associations
Records and Publishing Services Administration National Archives and Records Administration, GAO, GPO, OMB, various foreign affairs agencies
Allowances Administration USG agencies