Strategic Goal 6: American Citizens - Performance Summary, Resources Invested, and Illustrative Example of Significant Achievement

FY 2003 Performance and Accountability Report
Bureau of Resource Management
December 2003

IV. Performance Summary

The chart below shows the performance rating distribution of the FY 2003 results for the American Citizens strategic goal. Also shown is a comparison between the FY 2003 and FY 2002 average performance ratings for the goal. FY 2003 results produced a rating of "slightly below target", a decline from last year's "on target" rating.

Strategic Goal Summary of Results Achieved
Two Performance Goals Represented VALUE 1 2 3 4 5 N/A
Performance Rating Significantly Below Target Slightly Below Target On Target Above Target Significantly Above Target No 2003 Data Available
TOTAL Number
of Results
5 1 0 4 0 0 0
Percent of Total 100% 20% 0% 80% 0% 0% 0%
Average Performance
2003 Slightly Below Target  
2002 On Target
Note 1: The rating corresponds to the numerical average of the performance rating values for the reported results.


V. Resources Invested

Human Resources
  FY 2002 FY 2003 % Change
Direct Funded Positions 674 579 DOWN 14%
Budget Authority
  FY 2002 FY 2003 % Change
Dollars (in Millions) $79 $52 DOWN 35%


VI. Illustrative Example of Significant Achievement

Illustrative Example

Passport Services

The Department integrated the U.S. Marshals database (Warrants Information Network (WIN)) of individuals subject to outstanding federal warrants of arrest into the passport "name check" system. Over two dozen arrests of federal fugitives have been made as a result of WIN hits.

The U.S. Department of Health and Human Services (HHS) has partnered with the Department's Passport Services on the passport denial program. The HHS/Passport Services partnership was quite successful again this year. Using HHS information on individuals who have fallen behind on child support payments, the Department denies passport issuance when these individuals request passport services until such obligations are met. As a result, the HHS Child Support Assistance program collected over $7,000,000 in arrearages directly due to the passport denial program. The reported lump sum collections since the program's inception in June 1998 totals approximately $27,000,000.

The Department's Charleston, South Carolina Center began operations in April 2000, and handles passport applications from all 50 States as well as from American embassies and consulates overseas. With a staff of 175, the Center has issued 3.5 million passports since it opened. The new photodigitized books produced by Passport Services have greatly enhanced U.S. border security. Department of State Photo

Photo showing the Department's Charleston, South Carolina Center.