Performance Summary and Highlights

The Department uses performance planning and measurement to ensure that the organization reaches its objectives and goals. In accordance with the Government Performance and Results Act (GPRA) and the Reports Consolidation Act, the Department is, for the first time, submitting a combined Performance and Accountability Report that includes both program performance results and financial statements for Fiscal Year (FY) 2002. This section presents a summary of the Department's performance results for FY 2002.

During FY 2002, the Department carried out its mission through the pursuit of 20 strategic goals which articulate three-to-five year outcomes that the Department will strive to achieve in world affairs. The Department pursued one-year outcomes and priorities through activities and programs expressed in 42 annual performance goals. Annual goals include specific targets designed to achieve specific performance results.


The FY 2002 Performance Section incorporates five major improvements to enhance its usefulness to the Department's leadership, workforce, and external stakeholders.

1. Comprehensive Strategic Goal Information: The Department presents a robust analysis of its progress on each strategic goal in five distinct sections:

  • Strategic Goal Overview and Public Benefit
  • Strategic Goal Summary of Results Achieved
  • Summary of Key Results and Impact
  • Performance Results by Indicator and Target
  • Program Evaluations and Management Challenges

2. Improved Performance Indicators and Targets: During FY 2002, the Department evaluated its performance indicators and targets. The Department has worked to replace many of the poor indicators and targets with ones that more accurately reflect progress on issues, provide a better measurement of success, and focus on where resources are spent. In this document, the Department is reporting on all indicators initially submitted in the FY 2002 Performance Plan, and has identified those which have been replaced in future plans.

3. Performance Ratings by Result: The Department developed and implemented a rating methodology to assist program managers with the evaluation of performance results in comparison to targets. This analytical tool includes specific instructions and objective performance assessment parameters for program managers to use when assigning a rating for a given result. Based on these parameters, managers assigned a performance rating that reflects the extent to which a given target was achieved. Rating information at the result level provides a more accurate gauge of program performance.

4. Performance Trends and Details of FY 2002 Results: In addition to the main report that contains a summary of each strategic and annual performance goal, the Department has included a detailed appendix that shows performance trends using a baseline of 1999 (or later, if appropriate). This section of the appendix contains four key elements, as provided by program managers for each reported 2002 result.

  • Data reliability of reported performance result
  • Data availability of reported performance result
  • Reasons for a reported performance result shortfall
  • Nature and depth of collaboration with other agencies

5. Summary of Program Evaluations: In any given fiscal year, several organizations perform in-depth assessments of the Department's programs, which benefit the Department because they provide managers with objective assessments of performance and specific recommendations for improvement.

Detailed information on selected Program Evaluations and the Program Assessment Rating Tool (PART) reviews completed during FY 2002 is provided beginning on page 338. Scores received on these PART reviews ranged from 80 percent for the Military Assistance to New NATO and NATO Aspirant Nations program to 52 percent for the Security Assistance to Sub-Saharan Africa program.

This summary of program assessments enables the Department to track key findings and recommendations of program evaluations. Moreover, these data will help the Department determine whether program managers have incorporated the recommendations for improvement into their strategies for achieving performance goals in the future. This will also improve program performance and increase program manager accountability for attaining desired performance levels.


During FY 2002, the Department responded on many levels to the challenges the United States is facing. Highlights of the most important performance results and continuing challenges are shown below by strategic goal:

  • New NATO capabilities developed for rapid response force.
  • Creation of three Afghan National Army battalions is the first step in a long-term effort to develop an indigenous security capacity for Afghanistan.
  • African Union provided personnel to further Congolese peace process; war in Sierra Leone effectively over, and U.S. contributions to Africansponsored peacekeeping operations ensured that troops can meet demands of peacekeeping operations.
  • Kosovo elections led to coalition government, multi-ethnic Assembly.
  • Limited progress on "Cross-Strait" dialogue to reduce tension between China and Taiwan.
  • War between India and Pakistan avoided, but no progress made with regard to implementing Confidence Building Measures.
  • Chinese non-participation in UN Register of Conventional Arms Transfers.
  • Central European countries developing strengthened export controls.
  • Negotiated a new Goods Review List in May 2002 as part of the new Iraq export-control regime. Led diplomatic efforts with the other permanent members of the UN Security Council to sustain a Security Council consensus that UN inspectors will have unambiguous rights to inspect anywhere, anytime in order to ensure that Iraq is fully disarmed.
  • Continued progress made with Russia on plutonium disposition and cessation of production.
  • Cumulative engagement of 26,000 former Russian and NIS WMD scientists in developing civilian technologies.
  • Presidents Bush and Putin signed the Moscow Treaty in May 2002 reflecting the dramatic shift from Cold War rivalry to partnership based on the principles of mutual security, trust, and cooperation; codified reductions in U.S. and Russian strategic nuclear warheads by the end of 2012 to between 1,700 and 2,200 - about one-third of current levels.
  • Established the basis for a "New Strategic Framework" that includes a new approach to deterrence; withdrew from ABM treaty thereby removing legal obstacle to pursuing alternative approaches to developing an effective missile defense system.
  • Four nations joined Chemical Weapons Convention; the United States implemented its obligations. The most positive result is changing the leadership of the Organization for the Prohibition of Chemical Weapons in order to resolve its financial and administrative crisis and resume conducting necessary inspections.
  • Russia still exporting technology to Iran.
  • North Korean exports destabilize already volatile regions of the Middle East, North Africa and South Asia.
  • North Korea admitted to secret uranium enrichment program for nuclear weapons, in violation of Agreed Framework.
  • The Conference on Disarmament failed to resume negotiations on Fissile Materials Cutoff Treaty, due in part to Chinese opposition.
  • One hundred and seventy-nine states have reported to the UN Security Council on their efforts to implement UN Security Council Resolution 1373, which imposed binding obligations on all states to suppress and prevent terrorism.
  • Five additional organizations designated as Foreign Terrorist Organizations; over two hundred persons and/or entities designated under Executive Order 13224 for providing financial support or other services to terrorists.
  • Forty-eight organizations listed under the Terrorist Exclusion List, thereby making it more difficult for terrorists to raise and move money, increasing the amount of terrorist assets blocked, and preventing designated persons from entering the United States.
  • Cooperation with Pakistan and China increased through diplomatic engagement, which resulted in direct FBI in-country follow-up on stalled cases in Pakistan and the establishment of an FBI Legal Attach´┐Ż Office in Beijing.
  • The United States remains vulnerable to continued terrorist attacks and needs to do more to increase security at home and abroad of U.S. citizens and interests.
  • The Department will work to strengthen three programmatic areas:
    • Anti-Terrorism Assistance Training
    • Terrorist Interdiction Program
    • Technical Support Working Group.
  • Over two million refugees and over six hundred thousand internally displaced persons (IDPs) voluntarily returned to Afghanistan following the ousting of the Taliban regime.
  • The USG played a leading role in a multilateral effort to meet critical protection and assistance needs in Afghanistan and for Afghan refugees who remained in neighboring countries.
  • The USG was the largest single donor to international humanitarian organizations in FY 2002. The Department contributed over $140 million to international and NGO partner organizations assisting Afghan refugees and IDPs.
  • With strong U.S. support, international and NGO partner organizations, such as the UN High Commissioner for Refugees and the International Committee of the Red Cross, were able to provide critical assistance in return transportation, shelter, food, water, public health, sanitation, education, economic activity and capacity building to returning refugees and IDPs.
  • An additional 2.5 million refugees and IDPs are expected to return to Afghanistan in 2003 and 2004.
  • Reintegration assistance is required to anchor returnees and minimize increasing urbanization in Afghanistan.
  • Critical protection and assistance gaps remain as the country begins to rebuild after years of conflict and drought. Extraordinary efforts still are necessary to respond to the urgent humanitarian needs of the Afghan people, which include emergency shelter and winterization assistance, public health care, primary education, economic assistance and environmental rehabilitation.
  • Continued efforts are required to increase donor burden-sharing to meet these needs.
  • The international community needs to ensure that relief strategies contribute to the development of Afghanistan and to individual self-sufficiency.
  • Improved the systems that help identify terrorists and criminals among visa applicants.
  • Issued a supplemental visa application form for all men aged sixteen to forty-five from every country in the world.
  • Tightened visa interview requirements for applicants from countries that are state sponsors of terrorism.
  • Required more security checks for groups of visa applicants from specific countries.
  • Provided INS with real-time access to visa issuance data.
  • Created and deployed the Interim Student and Exchange Visitor Authentication System to provide electronic verification of such visitors when they apply to enter the United States
  • The Department is implementing a comprehensive strategy to strengthen U.S. border and homeland security through efforts focused on information, infrastructure, and integrity:
    • Information: Enhance data sharing activities with other agencies and increase the effectiveness and efficiency of namecheck systems.
    • Infrastructure: Strengthen consular services by implementing modern systems, equipment replacement programs, and redundant connectivity for visa issuance; maximize use of two domestic visa centers.
    • Integrity: Improve visa documents by using biometric identifiers and enhancing information storage and retrieval capabilities; expand training of consular and anti-fraud personnel
  • WTO launched new round in Doha.
  • China and Taiwan joined WTO.
  • Chile and Singapore Free Trade Agreements concluded by early 2003.
  • The target for completion of the WTO Doha round of negotiations and of the FTAA is January 1, 2005.
  • China took concrete steps to remove trade barriers and open its markets, but some shortfalls remain in areas of interest.
  • Morocco, Central America, the Southern African Customs Union and Australia identified as partners for FTAs. Negotiations for a Free Trade Area of the Americas continue.
  • In March 2002, the President announced establishment of a Millennium Challenge Account (MCA) to support the development efforts of countries that have created the conditions for growth and poverty reduction by governing justly, investing in the people, and promoting economic freedom.
  • As an essential element in the war on terrorism, the United States has provided over $900 million since October 1,2001, to stabilize and rebuild Afghanistan and built an international coalition for the reconstruction of Afghanistan that has so far pledged more than $5.2 billion.
  • The United States provided significant support and assistance to front-line states in the region, including Pakistan and the Central Asian Republics.
  • Implementation of the Millennium Challenge Account (MCA): With Congressional approval, funding will begin in 2004, and, with increases in the budget, full funding of $5 billion will be reached in 2006.
  • The United States must continue to lead efforts to support the new Afghan government and key "frontline states."
  • Based on independent evaluations, 91 percent of foreign participants in exchange programs have gained a greater understanding of the United States. Greater understanding translates into changed attitudes and better, more peaceful relations between the United States and other countries.
  • On one targeted initiative following the events of 9/11, 100 journalists, senior and mid-level officials, and religious and youth leaders from 20 countries with significant Muslim populations attended programs on professionally-related topics and American civic life.
  • Numerous alumni of the Department's varied exchange programs gained prominent positions in 2002, including the current President of Afghanistan and the current Prime Minister of Turkey.
  • The events of 9/11 underscored the need to communicate America's values more effectively to younger and wider audiences throughout the world.
  • The Department plans to expand the scope of its public diplomacy to broaden audience reach and deepen the impact of public diplomacy initiatives.
  • At the World Summit on Sustainable Development: (WSSD), the U.S. launched over 20 partnership initiatives aimed at poverty reduction, protecting the environment and improving the lives of people.
  • The Global Fund is operational; Fund established to fund research to fight AIDS, tuberculosis, and malaria. By the end of 2002, countries, the private sector and individuals had pledged over $2 billion to the Fund, and Fund had approved $378 million in grants to fight the three diseases.
  • USG must follow up on commitments made at the WSSD through active engagement with governments, civil society, the private sector and multilateral organizations.
  • As chair of the Global Fund Board, USG will work to ensure the success of the Fund, by instituting accountability mechanisms and obtaining adequate financial support.
  • Sprayed more than 122,000 hectares of coca cultivation in Columbia (over 430 metric tons of cocaine), an increase of 45 percent over last year's record.
  • Defeat narco-terrorist groups, the Revolutionary Armed Forces of Columbia (FARC) and United Self-Defense Forces of Columbia, (AUC).
  • Established the U.S.-Afghan Women's Council to assist Afghan women in obtaining skills and education needed to regain their rightful place in society.
  • Established office to monitor and combat trafficking in persons; FY 2002 results include the implementation of the Trafficking Victims Protection Act.
  • Security situation continues to be a major factor affecting women's progress in Afghanistan.




The Department created a rating methology that enabled program managers to evaluate systematically progress toward the targets set in the FY 2002 Performance Report. This allowed managers to assign a performance rating to each result based on the following criteria:

Performance Rating Significantly Below Target Slightly Below Target On Target Above Target Significantly Above Target
Criteria to Facilitate Rating Choice

1 Missing the FY 2002 target by a significant margin

2 Significantly overspending the FY 2002 budget

3 Missing critical deadlines by a large margin

4 Significant impairment of a program's ability to achieve the FY 2003 performance target, thus requiring adjustment downward

5 A significant modification needed for FY 2003 Means and Strategies

1 Missing the FY 2002 target

2 Overspending the FY 2002 budget

3 Missing critical deadlines by a slight margin

4 Slight impairment of a program's ability to achieve the FY2003 performance target, but little or no decrease in FY 2003 target is anticipated

5 Little or no change needed for FY 2003 Means and Strategies

1 Meeting the FY 2002 target

2 Spending "on budget"

3 Meeting critical deadlines

4 No change in program's ability to achieve the FY 2003 target and no change in FY 2003 target is anticipated

5 No change needed for FY 2003 Means and Strategies

1 Exceeding the FY 2002 target

2 Spending slightly under the FY 2002 budget

3 Meeting critical deadlines early

4 Enhancing a program's ability to achieve the FY 2003 target such that an incremental upward adjustment in the FY 2003 target is anticipated

5 Some change for FY 2003 Means and Strategies may be initiated

1 Exceeding the FY 2002 target by a large margin

2 Spending significantly under budget

3 Meeting critical deadlines by a large margin

4 Improving a program's ability to achieve the FY 2003 target such that some, upward adjustment of the FY 2003 target is anticipated

5 Some changes in FY 2003 Means and Strategies are anticipated

This methodology represents an important step toward using a standard tool to evaluate the Department's work. However, to interpret correctly the numerical analysis of the report, it is important to understand the following:

  • No Weighted Average: In the FY 2002 Performance Report, all targets for each annual goal were weighted equally. In future years, the Department intends to assign a weight to each performance target shown in the Performance Plan and apply those weights to the performance results presented in the Report.


The OIG has established a performance goal for evaluating the Department's progress in terms of measuring performance and linking its goals to budget. The OIG currently incorporates the assessment of performance into its traditional audits and inspections related to programs being reviewed. The OIG will give priority to those goals and measures related to achieving the President's Management Agenda initiatives, areas identified by the OIG as serious management and performance challenges, and areas identified by the Department as key performance measures.



The following pie chart [text version only] shows the ratings distribution for all performance results reported in FY 2002. As shown, 68% of the results were "on target" or above.

Summary of Strategic Goal Results

Significantly Above Target - 7%
Above Target - 18%
On Target - 43%
Slightly Below Target - 20%
Significantly Below Target - 8%
Data Not Available* - 4%

Significantly Above Target - 15
Above Target - 38
On Target - 93
Slightly Below Target - 44
Significantly Below Target - 18
Data Not Available* - 8
Total Number of Results - 216

* In a few cases, data are not available because information is collected on a calendar-year basis, an indicator was eliminated, or an outside entity has not yet provided the information.

The bar chart below [text version only] shows the percentage of results attained that were above and below the "on target" rating for each strategic goal. The greater the percentage of results equal to or greater than "on target", the better. In brief,

Strategic Goals which met 100 percent of performance targets:

  • Countering Terrorism
  • Population
  • Mutual Understanding

Performance shortfalls were most prevalent for the following Strategic Goals:

  • Global Economic Growth
  • Economic Development
  • Democracy and Human Rights

Percentage of Reported Results With Equal to or Above the "On Target" Rating by Strategic Goal

Strategic Goal Number and Nomenclature

1. Regional Stability - 56%
2. Weapons of Mass Destruction - 81%
3. Open Markets - 73%
4. U.S. Exports - 80%
5. Global Economic Growth - 0%
6. Economic Development - 33%
7. American Citizens - 75%
8. Travel and Migration - 50%
9. Countering Terrorism - 100%
10. International Crime - 80%
11. Illegal Drugs - 50%
12. Democracy and Human Rights - 29%
13. Humanitarian Assistance - 63%
14. Environment - 71%
15. Population - 100%
16. Health - 83%
17. Mutual Understanding - 100%
18. Human Resources - 86%
19. Information Resources - 86%
20. Infrastructure and Operations - 77%


The table below shows performance results for each of the Department's FY 2002 annual performance goals. The inverted black triangle [not shown] represents the average of all performance ratings assigned to results associated with the Annual Performance Goal. The numbers below the rating scale show how the ratings were distributed among the reported results. The chart depicts data for "reported results" (i.e., targets for which data were available). In some instances, for a given annual performance goal, the number of reported results might be less than the number of targets because data was unavailable to produce a results rating. 

Strategic Goal
Annual Performance Goal
1. Regional Stability
U.S. Ties with neighbors and key allies are close, strong, utilized, and effective.
4 Targets




Foster stable and secure regional partners.
3 Targets

Develop and utilize effective conflict prevention/conflict resolution tools.
9 Targets

Contain and resolve outstanding regional conflicts.
2 Targets
2.Weapons of Mass Destruction Weapons of mass destruction and their means of delivery are contained; proliferation to other countries and terrorists is prevented, contained, or reversed.
10 Targets





Reduction of weapons of mass destruction stockpiles, materials, infrastructure; essential foreign support or toleration for U.S. weapons development.
3 Targets
Foreign governments work with the United States to strengthen existing agreements and negotiate new multilateral nonproliferation and arms control commitments to reduce the weapons of mass destruction threat.
9 Targets
Effective verification practices are in place; compliance with arms control and nonproliferation treaties, agreements, and commitments is verified.
8 Targets
International nuclear cooperation is promoted under stringent nonproliferation and safety standards.
6 Targets
3 Open Markets A robust international framework for free trade in goods, services, and investment ensures the openness of international markets for new technologies.
11 Targets
1 2 5 3   
4 U.S. Exports U.S. companies compete successfully for worldwide sales.
7 Targets; 2 No Data Available
1       4   
5 Global Economic Growth Countries around the globe adopt and maintain growth-oriented economic policies; economic crises are less likely and less severe.
3 Targets
6 Economic Development Developing and transition economies experience broad-based, sustainable economic growth.
4 Targets; 1 No Data Available
1 1 1
7 American Citizens U.S. citizens have the information, services, and protection they need to reside or travel abroad.
2 Targets







Timely and effective passport issuance, with document integrity assured.
2 Targets
   1    1   
8 Travel and Migration Timely and effective visa issuance; reduction of visa fraud.
2 Targets
     1 1     
9 Countering Terrorism Reduced danger of terrorist attacks on American citizens and interests; effective international cooperation and efforts curtail the capabilities of would-be terrorists and punish known offenders.
5 Targets
     4   1   
10 International Crime More effective criminal justice institutions and law enforcement in targeted countries.
5 Targets







Transnational cooperation and action to counter crime.
5 Targets
      3 2   
11 Countering Illegal Drugs Reduced foreign cultivation of opium poppies, coca and marijuana.
4 Targets




Criminal justice sectors of foreign governments break up major drug trafficking organizations and effectively investigate, prosecute and convict major narcotics criminals.
2 Targets
12 Democracy & Human Rights New democracies move toward political and economic stability; authoritarian regimes carry out liberalizations.
4 Targets
Greater respect for human rights around the world.
5 Targets; 1 No Data Available
Greater observation and protection of worker rights; reduction of child labor; elimination of sweatshops producing goods for the U.S. market.
3 Targets
Worldwide acceptance of freedom of religion and conscience.
3 Targets
13 Humanitarian Assistance Equal access to protection; effective and coordinated assistance; and promotion of durable solutions (including voluntary repatriation) for refugees and victims of conflict.
2 Targets; 1 No Data Available





Mitigation, preparedness, and early warning of natural disasters and complex emergencies.
2 Targets
   1 1      
Elimination of deployed landmines and reduction of civilian casualties in mine-affected countries.
5 Targets
   2    2 1
14 Environment Donor countries and international financial institutions support U.S. positions and efforts to make trade and environment policies mutually supportive.
9 Targets





International treaties and agreements that protect the environment are negotiated, implemented, and enforced.
8 Targets
   2 4 1 1
International financial and multilateral institutions and donor countries provide greater development assistance dealing with key environmental issues.
11 Targets
1    7 3   
15 Population Improved reproductive health, reduced incidence of maternal mortality and other problems that particularly threaten women, universal access to primary and secondary education, and appropriate governmental reaction to world demographic changes.
3 Targets
16 Health Increased political and financial commitment to health.
6 Targets
   1 4    1
17 Mutual Understanding Improve and strengthen the international relations of the United States by promoting better mutual understanding between the people of the United States and peoples of the world through educational and cultural exchanges.
1 Target
18 Human Resources The Department will hire and retain an adequate number of talented, diverse Foreign and Civil Service and Foreign Service National employees.
2 Targets





Develop and implement training and professional development programs and make them available to all full-time employees throughout their careers.
5 Targets; 1 No Data Available.
   1 1    2
Current and new work-life programs improve the quality of the workplace for all employees and the quality of life of Foreign Service employees and their dependents abroad.
1 Target
19 Information Resources Secure,advantageous, commercial-quality information technology (IT) supports the full range of international affairs activities of the United States.
7 Targets
1    5 1   
20 Infrastructure and Operations Protection of personnel and information involved in diplomatic pursuits.
9 Targets






Safe, secure, and functional facilities serving domestic and overseas staff.
8 Targets
1 1 3 2 1
Adequate funding to achieve the Department's foreign policy and diplomatic readiness goals is founded on results-oriented budgeting, effective financial management systems and demonstrated financial accountability.
15 Targets
   1 7 1 6
Better business practices and increased focus on customers ensure excellence in the provision of administrative and associated services.
5 Targets; 2 No Data Available
   1 1 1   


Beginning with FY 2004, the Department's planning process will benefit from three key improvements:

New Strategic Planning Framework: The Department has substantially revised its strategic planning framework to represent more effectively the changing international environment and bring greater clarity, direction, and alignment to its vision and overall priorities. In addition, the State Department and USAID will prepare a joint FY 2004-2009 Strategic Plan by the end of FY 2003. The combined plan and all future planning documents will utilize the new framework which will be based on four concise strategic objectives:

  • Protect the Nation
  • Advance Sustainable Development and Global Interests
  • Promote International Understanding
  • Strengthen Diplomatic and Program Capabilities

Within these four strategic objectives, the number of strategic goals has been reduced from twenty to twelve. This strategic planning framework will be the guiding structure for the new FY 2004 - FY 2009 Strategic Plan, as well as the annual planning documents beginning with the FY 2004 Annual Performance Plan.

Automation of Mission and Bureau Performance Planning: Each year, the Department's diplomatic missions and Washington-based bureaus submit Mission Performance Plans (MPPs) and Bureau Performance Plans (BPPs) respectively that describe their policy and program goals and priorities, resource requirements, performance indicators, and annual targets. During the past year, the Department has taken key steps to improve the MPP and BPP, both in terms of substance and process. Preparation and submission have been automated through the development and worldwide deployment of web-based, on-line applications. Missions, bureaus, and senior decision-makers now have the advantage of modern, automated tools to facilitate cross-mission and cross-bureau search capability, data-mining and analysis. The on-line applications will be used worldwide in the FY 2005 MPP and BPP processes.

FY 2004 Performance Plan Provides Greater Accountability: The Department's FY 2004 Performance Plan, submitted in draft form to OMB, will instill a greater level of accountability by requiring managers to provide means and strategies for each performance target within each annual performance goal. This level of detail will provide information to senior leadership on how specific targets will be achieved and will improve the quality of performance targets. It will also serve as a building block for integrating the performance planning and budgeting processes.