2d CC views on major UPU Congress issues

February 8, 2009

Consultative Committee views on major Geneva UPU Congress issues



References Topic Relevance to the CC CC Position
15.102.5 and 15.104.3 (USA) Authorize the creation by the POC and CA of voluntarily funded groups Could facilitate the creation of partnerships/ the launch of projects initiated by or involving participation of CC members Support


15.106.1 Composition, functioning and meetings of the Consultative Committee
Paragraph 1. Amend as follows:
1 The aim of the Consultative Committee shall be to represent the interests of the wider international postal sector, and to provide a framework for effective dialogue between stakeholders. It shall consist of non-governmental organizations representing customers, deliveryservice providers, organizations of workers, suppliers of goods and services to the postal services sector and like organizations of individuals and companies which have an interest in supporting the mission and objectives of the Union.
. Support
(Introduced by the CC)
Doc 22 Standards (results and action plan)
Mentions (among other achievements) support provided by Standards Board to the Postal Addressing Group in the development of international postal address components and templates” (p.4)
-“As UPU standards become more outward-looking, they become more useful to a greater number of parties in the marketplace. Participation from industrial companies in the work of developing standards is encouraged.”
CC always saw standards as one of the UPU key priorities;
CC’s involvement through PostCom (J Lubenow);
Link to the GA project;


See also Proposal 09 (future work)


Doc 23 Development of postal markets (+ appendices: customer relations, direct mail etc). Refers to “private sector involvement” in postal markets, the role of technology suppliers, the importance of partnerships, customer needs etc. Contains very positive messages regarding private sector and customer needs, all in line with views expressed by the CC Support


Doc 27b ‘ICT, postal modernization and electronic services”
“The postal physical network currently relies on thousands of partners and suppliers in order to make it work. For example, the postal sector works in close cooperation with a wide variety of industry partners including transportation companies, postal equipment manufacturers and mail preparation service companies. These types of partnerships and supplier relationships will also be required for our ICT-enabled and E-postal services to be successful. (p.5)
“Public/private partnerships and external financing can play a key role in the development and operation of E-services and the next-generation postal network. There is still a lot to learn about the best way to approach the development of technology-related opportunities or about the types of public/private models that would be available to the postal sector. Beyond project financing, public/private partnerships and mobilization of external resources can provide access to industry expertise, know-how, financial resources and risk-sharing which is very valuable to UPU members as they develop new services”.
CC welcome the focus on partnerships and looks forward to helping the UPU achieve the objectives stated in the document Qualified support
Doc 28 Sustainable Development.
UPU action plan says:
“Step up the dialogue with postal customers and the various partners of postal administrations” (p.3)
The UPU should leverage the CC as the “voice of customers” to help achieve this objective Support




References Topic Relevance to the CC CC Position
Doc 30 Development Cooperation.
“Furthermore, the possibilities of public/private partnerships will be examined in depth with a view to attempting to define some guidelines that could help DCs safeguard their interests in their actions”. (p.6)
Focus on partnerships.
Also relates to “our” resolution (Prop. 29)
Doc 38 Nairobi Postal Strategy
Refers to the “strengthening of the role of the CC through its active involvement in the work of UPU’s permanent bodies” (p.8); “opening up to partnerships, which can “facilitate the implementation of projects and can be key in harnessing innovation and the expertise that follows, (…) and “ for achieving coherence, coordination and consistency among players” (p.10).
Describes the 4 objectives and 18 programs of the NPS
CC as “the third circle” of the UPU to play an important role in the implementation of the NPS, in particular the following programs:
-1.2: increasing postal integrity, reliability and security
-1.3: improving the customer experience by developing the interoperability and interconnection of national postal networks by means of appropriate standards and procedures
-2.4: improving access to universal postal service
-3.3: Strengthening the reform of the postal sector and the UPU
-3.4: Promoting environment protection and sustainable development, including the social dimensions
- 4.1: providing market and sectoral research and responding to customer needs
-4.2: modernizing and diversifying postal products and services
-4.4: Fostering cooperation and interaction among all postal sector players.
P 2 Universal postal service
“Council of Administration, in cooperation with the Postal Operations Council and the International Bureau, should continue the following activities concerning the universal postal service after the Nairobi Congress: (000)
– promote "best practice" experiences gained by member countries in their provision of sustainable postal services, in terms of governance and particularly by combining new technology with the postal network and services”


CC should agree and offer to help. (the CC is not mentioned in this proposal)
Link with doc 30 and P 29, and with GA project.




References Topic Relevance to the CC CC Position
P 3/P 49 WTO – P 49 is a US proposal amending P 3


P 49
P 9 Future organization of UPU standardization activities
Charges the POC (…) “to adapt its working methodologies so as to promote greater openness, and wider participation by users, manufacturers, Consultative Committee members and other
stakeholders, in its work”



P 15 Address quality strategy (promotion of post codes, standards etc). Refers to the need to promote an “increased use of addressing techniques by customers”. the UPU addressing work should be done in cooperation with the CC (“inform and consult the CC”,
The POC should “inform and consult the Council of Administration and the Consultative Committee on developments with respect to addressing-related activities” (p.3)
The CC is invited “ to contribute actively to the achievement of the goals set out in this resolution, including the provision of knowledge and expertise from the perspective of customers and mailers; to propose solutions for the funding of projects carried out in this field” (p.2).
The CC is invited to contribute;
Link to the GA project
Also relates to partnerships issue (“propose solutions for the funding”)


P 16 Action plan for electronic postal services
Urges governments to encourage posts to explore “ the use of ICTs to fulfill universal service obligations; increase the amounts to be invested in network technologies to link all post offices in a global network, for improved security and customer service” (…) to increase “the use of ICT for the modernization of postal processes, for example, counter automation systems, automated sorting and mailing machines, computer systems for Enterprise Resource Planning, Management Information Systems, and general administration”


Call for modernization of postal processes resonates with CC objectives.
This resolution mirrors and reinforces our own CC resolution 19 on “integration”.
P 19 Consultative Committee – improving the integration of CC members and further strengthening their role in all UPU activities
Requests the Council of Administration, in cooperation with the Consultative Committee and with the support of the Postal Operations Council and the International Bureau:
a to further enlarge the membership of the CC, in order to allow for broader representation throughout the entire postal sector and better worldwide geographic representation;
b to clearly define the roles and responsibilities of the three members representing each Council (CA, POC), in relation to the CC and to the Council they represent;
c to encourage additional voluntary contributions from CC members, in kind or financial, for conducting a specific project or study;
d to further increase CC members' level of financial contributions to the UPU budget;
e to set up a system of coordination between the CC and both the Council of Administration and the Postal Operations Council, with the support of the International Bureau, which promotes and strengthens CC members' participation in all UPU activities, particularly at the beginning of a new cycle, to formulate proposals based on the results of the study for submission to the next Congress; and to put in place, where necessary and possible, certain measures prior to the next Congress.







References Topic Relevance to the CC CC Position
P 20 Future Reform of the UPU
Creates a reform group with 10 members of the CA, 10 of the POC, and the Chairman of the CC
- CC Chair to participate
- Link to CC objective to further open up the UPU
P 28 Strategic Planning Activities The CC is not mentioned once ! We should make it clear that the CC has its own action plan that relates to the NPS. CC also to continue to provide inputs into the UPU strategic planning work Qualified support/
Propose amendment
P 29 Leveraging wider sector involvement to make development cooperation more effective and forward-looking Instructs the POC and the CA to encourage their members, and in particular those from the least developed countries, to avail themselves of cost-effective, affordable technologies that preserve the postal network, facilitate the secure collection of revenues, and enhance the value of postal services; to seek as needed the advice and expertise of the members of the CC and member countries in the formulation and evaluation of development cooperation projects for the ultimate benefit of Posts and users/customers; to examine in great detail, in liaison with the CC, the possibilities of launching public/private partnerships in the context of the UPU, with a view to allowing the development of projects which are designed to help universal service providers be more efficient
Charges the IB, when implementing the UPU development policy, to take into consideration the technical advice and expertise of the CC, in conjunction with that of the UPU members.


P 31 Customer relations and customer service
Congress (…) “Stressing the value of partnerships and partnering between the postal operators and their customers in the customer satisfaction value chain, at international, regional and national levels”, (…)
“Urges the postal operators of UPU member countries to make the needs of customers the key focus of their activities, (…) share information, resources and experience in targeted service areas; (…)
Invites the CC to participate actively in POC customer relations activities to ensure that customer issues are brought to the fore in POC deliberations.


Theme resonates with CC’s “voice of the customer” theme. The CC should participate in the work of these groups (not sure it did in the past cycle) Support
P 32 Markets and Marketing development
POC and IB to “establish sharing networks and industry partnerships at international, regional and national levels and set up adequate working structures to facilitate the roll-out and implementation of the targeted projects and activities” (…)
The CC is invited “to participate actively in POC markets development through sharing of knowledge and expertise in this field”.


CC invited to participate Support




References Topic Relevance to the CC CC Position
P 33 DM Markets Development: Posts are encouraged to further grow DM; DMAB to continue Link with GA project and long standing project sector involvement in the DMAB Support
P 37 Postal Markets Development
Resolution ‘invites the Consultative Committee to participate actively in the work of the POC to facilitate market growth”.


Related to P 32 Support
P 39 Development cooperation
Congress decides “to develop institutional and sectoral partnerships as part of international initiatives in order to give the postal sector access to external funding” (…), invites “industrialized countries and other donors to help and support the implementation of regional development plans”; (…)
No reference to CC or private sector.


Link to the CC resolution on cooperation
Insist on the support CC and private sector can provide (expertise etc)
P 49 Quality of Service Fund
Fund to continue with small changes (updating manuals, election of new Trustees etc)
CC not mentioned
Link with our resolution on technical cooperation
Insist on support CC can provide to projects (expertise)
Link to GAS (use QSF to fund GAS-related pilot projects ?)
Qualified Support
P 50 Quality of Service
Main focus is reliability, revised quality objective D+5 80%
Instructs the POC in cooperation with the CA, the CC and the IB to participate in the setting of quality standards and measurement tools.
One of the objectives (objective 5) of the action plan deals with “Strengthening interaction with cross functional areas of activities with telematics, standards, customs, airlines, security, postcode/addressing”.
CC long-standing focus on quality Support